Jisc is the UK higher, further education and skills sectors’ not-for-profit organisation for digital services and solutions. We believe education and research improves lives, and technology improves education and research.

Our vision is for the UK to be a world leader in technology for education and research and our mission is to power and empower our members with the technology and data they need to succeed. We know that digital technology has the ability to transform the student experience. We have the experience, expertise and know-how to drive that transformation.

About the role:
This role sits within the customer engagement team who are at the heart of the marketing and communications activity at Jisc; working across the business to understand the needs of our customers and co-ordinate the marketing and communications activity required in response.

We are looking for someone who has experience in campaign planning, delivery and reporting across multiple channels and who has developed and executed social media strategies. This is a great opportunity to take responsibility as the business’s social media expert with a leading role on a range of exciting marketing and communications projects and campaigns.

As the lead for social media, your responsibilities will include:
• Taking ownership of Jisc’s core social media channels
• Managing Jisc’s overarching social media strategy
• Identifying new opportunities and tactics to reach and engage our audiences
• Working with design and production colleagues to devise multimedia content tailored to social media
• Community management and responsibility for handling any incident communications on social media

As a senior officer in the engagement delivery team, you will also:
• Play a leading role in the delivery of marketing and communications campaigns and projects
• Develop strong relationship with stakeholders across the business and keep them informed as work progresses towards goals
• Act as the lynchpin across the marketing and communications team to co-ordinate your campaigns and projects
• Create content such as long-reads, podcasts, member stories, and e-newsletters, and e-comms that support projects
• Provide marketing and communications support at our major events, including attending them in person when required

Key Skills and Experience:
• Previous experience in developing and executing social media strategies
• Campaign planning, delivery and reporting across multiple channels
• Ability to effectively manage internal and external stakeholders
• Excellent communication and interpersonal skills with the ability to influence and negotiate
• Good analytical skills with the ability to monitor, interpret and report on data and metrics to effectively monitor and evaluate campaigns