• Permanent
  • Belfast


About the job

Our Social Support Game-changers will be immersed in virtual reality worlds, aiming to enhance seamless VR experiences.

These game-changing careers will be permanently site based, at our Belfast VR Hub (BT1 3NR). We offer a salary of £23,878.40 per annum + additional perks and company benefits to help support your unique lifestyle.

What you will do in this role

Our team connects and engages with users on a global scale, via a range of communication channels, to provide support on an array of innovative VR technologies and products.

  • Working as part of a dynamic, team-focused environment, you will help drive User satisfaction by:
  • Provide resolutions to general or individual users.
  • Help identify opportunities to reduce customer effort.
  • Constantly monitoring social media, forum channels and product review platforms.
  • Providing engagement activity support.
  • Create and promote engaging responses that encourage participation.
  • Develop user-generated content.
  • Actively working to identify and implement opportunities to cross leverage self-service content across digital channels.